FAQ

GENERAL QUESTIONS

CAN I MODIFY MY ORDER?

UNFORTUNATELY, WE CANNOT CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS BEEN PROCESSED FOR SHIPPING, INCLUDING DETAILS LIKE YOUR SHIPPING ADDRESS, BILLING INFORMATION, ITEM, SIZE OR QUANTITY. WE ALSO CANNOT CANCEL ORDERS ONCE THEY HAVE BEEN PROCESSED.

IF YOU HAVE NOT YET RECEIVED A SHIPPING CONFIRMATION, WE MAY BE ABLE TO MAKE AN ADDRESS CHANGE OR CANCELLATION. PLEASE CONTACT US AT THE EMAIL LISTED ABOVE, SELECT THE APPROPRIATE CATEGORY AND WE WILL DO EVERYTHING POSSIBLE TO SATISFY YOUR REQUEST!

ALL ORDERS ARE SUBJECT TO OUR RETURN AND EXCHANGE POLICY. PLEASE NOTE THAT A REQUEST FOR CHANGE OF ADDRESS OR CANCELLATION IS NOT GUARANTEED UNTIL ONE OF OUR TEAM MEMBERS HAS CONFIRMED THAT YOUR REQUEST HAS BEEN PROCESSED.

ONCE I HAVE PLACED AN ORDER, WHEN WILL MY ACCOUNT BE CHARGED?

IF YOU PLACE AN ORDER ON OUR STORE, YOU WILL BE IMMEDIATELY CHARGED FOR THE TOTAL AMOUNT OF YOUR ORDER. IF YOU NOTICE ANY OTHER CHARGES PENDING ON YOUR ACCOUNT, PLEASE WAIT UNTIL 3 BUSINESS DAYS FOR THEM TO BE CANCELED. IF THIS IS NOT THE CASE AND YOU THINK THERE WAS A BILLING ERROR, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE.

CAN I PLACE AN ORDER BY PHONE?

WE CAN ONLY ACCEPT ORDERS PLACED THROUGH THE WEBSITE. IF YOU HAVE DIFFICULTY ACCESSING THE SITE FOR ANY REASON, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL DO OUR BEST TO ASSIST YOU.

WHAT HAPPENS IF YOU ARE OUT OF STOCK OF AN ITEM I ALREADY ORDERED?

IN THE RARE CASES WHERE AN ITEM IS OUT OF STOCK AFTER YOUR ORDER, WE WILL CONTACT YOU AS SOON AS POSSIBLE TO EXCHANGE THE ITEM CONCERNED FOR ANOTHER OF THE SAME VALUE. WE DO EVERYTHING POSSIBLE TO ENSURE STOCKS ARE ACCURATE TO PREVENT THIS FROM HAPPENING. PLEASE NOTE THAT IF WE DO NOT OBTAIN A RESPONSE FROM YOU WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN ITS FULL.

IF I PLACED AN ORDER WITH MULTIPLE ITEMS, CAN I REMOVE ONE OR MORE ITEMS FROM THIS OFFER TO GET A REFUND?

NO. IF YOU ORDER MULTIPLE ITEMS AND LATER DECIDE THAT YOU DO NOT WANT ALL OF THE PRODUCTS, YOU WILL NEED TO CANCEL THE ENTIRE ORDER AND REBUY THE ITEMS YOU WANT INDIVIDUALLY.

WHAT IS THE VAT ON MY ORDER?

VAT IS APPLIED TO ALL DOMESTIC ORDERS. VAT IS CALCULATED ON THE BASIS OF APPLICABLE SALES TAX AND USE TAX LAWS THROUGHOUT FRENCH TERRITORY.

HOW DO DISCOUNTS AND SPECIAL OFFERS WORK?

UNLESS OTHERWISE STATED, PRODUCT PRICES ALREADY INCLUDE DISCOUNTS.

ALL OFFERS ARE LIMITED TO AVAILABLE STOCK. NO COUPON OR VOUCHER ARE VALID AFTER PURCHASE, ON PRIOR PURCHASES, GIFT CARDS, GIFT CHEQUES, TAXES, SHIPPING OR HANDLING AND PROCESSING CHARGES.

THE BUYER MUST PAY THE APPLICABLE VAT. OFFER CANNOT BE COMBINED WITH ANY OTHER SALES, PROMOTIONS, DISCOUNTS, CODES, PROMOS, COUPONS AND/OR OFFERS. PROMOTIONS HAVE NO MONETARY VALUE. OFFER MAY NOT BE SOLD, TRANSFERRED OR EXCHANGED.

THIS OFFER IS VOID WHERE PROHIBITED, TAXED OR OTHERWISE RESTRICTED. RETURNS OR CANCELLATIONS OF ANY PART OF A PURCHASE REQUIRE CANCELLATION OF THE OFFER OR AN AMOUNT EQUAL TO THE OFFER. UNIVERSAL MUSIC GROUP RESERVES THE RIGHT TO TERMINATE OR MODIFY ANY PROMOTION AT ANY TIME IN ITS SOLE DISCRETION. OTHER RESTRICTIONS MAY APPLY. OFFERS APPLY IN FRANCE ONLY, UNLESS OTHERWISE STATED.

PREORDERS

I ORDERED AN ITEM LISTED AS "PRE-ORDER". WHEN WILL IT ARRIVE?

PRE-ORDER ITEMS ARE NOT AVAILABLE FOR SHIPPING AT THE TIME OF PURCHASE. SHIPPING TIMES FOR PRE-ORDERS ARE DETAILED IN THE PRODUCT DESCRIPTION, AS WELL AS IN YOUR CONFIRMATION EMAIL. NOTE THAT, UNLESS OTHERWISE STATED, ANY ORDER THAT INCLUDES A PRE-ORDER ITEM WILL NOT BE SHIPPED UNTIL ALL ITEMS ARE AVAILABLE.

PLEASE CHECK YOUR MAILBOX AND YOUR ORDER CONFIRMATION EMAIL FOR THE SHIPMENT DATE OF PRE-ORDER ITEMS. SHIPPING AND DELIVERY DATES FOR THESE ITEMS ARE ESTIMATED UNLESS OTHERWISE STATED.

WHILE WE WILL DO EVERYTHING POSSIBLE TO PROVIDE ACCURATE DELIVERY ESTIMATES REGARDING YOUR ORDERS, UNANTICIPATED PRODUCTION DELAYS FOR PRE-ORDER AND LIMITED EDITION ITEMS MAY OCCUR. IF ANY ITEM IN YOUR ORDER HAS BEEN AFFECTED BY A PRODUCTION DELAY, WE WILL NOTIFY YOU BY EMAIL AS SOON AS POSSIBLE.

IS ANYTHING ELSE I NEED TO KNOW ABOUT PRE-ORDERS?

YES ! IF YOU PLACE A PRE-ORDER IN OUR STORE, PLEASE NOTE THE FOLLOWING:

PAYMENT IS CHARGED IMMEDIATELY UPON COMPLETION OF THE ORDER.

IF YOU ORDER A PRE-ORDER ITEM WITH AN IN-STOCK ITEM, UNLESS OTHERWISE STATED, YOUR ORDER WILL BE SHIPPED WHEN THE PRE-ORDER ITEM IS AVAILABLE.

PRE-ORDER TIMES VARY DEPENDING ON THE PRODUCT. PLEASE REVIEW THE PRODUCT DESCRIPTION FOR AN ESTIMATED SHIPPING DATE FOR THE ITEM YOU ORDER.

THE DATE SHOWN ON THE PRODUCT PAGE IS AN ESTIMATE BASED ON DETAILS PROVIDED BY THE SUPPLIER OF THE MERCHANDISE AND MAY VARY DEPENDING ON DEMAND.

DETAILS REGARDING DELAYS ARE COMMUNICATED WHEN THE INFORMATION IS PROVIDED BY THE SUPPLIER. IF AN UPDATE HAS NOT BEEN PROVIDED, WE DON'T HAVE THE INFORMATION YET.

SHIPPING

WHEN WILL MY ORDER BE SHIPPED?

IN MOST CASES, EXCEPT PRE-ORDERS, ORDERS SHIP WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE STATED.

WHEN WILL I RECEIVE TRACKING INFORMATION?

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE IS SHIPPED, VIA THE EMAIL YOU PLACED YOUR ORDER WITH. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT CAN SOMETIMES TAKE UP TO 3 DAYS TO UPDATE YOUR TRACKING LINK.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE, ONCE SHIPPED?

DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPPING UNLESS OTHERWISE STATED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPMENT. PLEASE NOTE THAT THESE ORDERS MUST GO THROUGH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH CAN OCCASIONALLY CAUSE ADDITIONAL DELAYS.

ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. UNFORTUNATELY WE CANNOT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT LEAVES OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INFORMATION ABOUT THE LOCATION OF YOUR PACKAGE AND ESTIMATED DELIVERY DATE.

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING PAYMENT.

IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT OBTAIN A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS.

PLEASE NOTE THAT IF AN ORDER IS SPLITTED, WE CAN ONLY REFUND WHAT HAS BEEN RETURNED TO US.

MY ITEM WAS SHIPPED, BUT STILL HAS NOT ARRIVED. IS MY PACKAGE LOST?

YOU HAVE UP TO 15 DAYS FROM THE SHIPPING DATE TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RE-SHIPMENT IF STOCK PERMITS.

FOR ORDERS SHIPPED TO FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE PROBLEM FOR YOU .

FOR ORDERS SHIPPED OUTSIDE FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO WE CAN RESOLVE THE PROBLEM FOR YOU.

IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE “PRE-SHIPPING” OR “LABEL CREATION” STAGE WITHIN 2 WEEKS 'SHIPPING. IF YOU RECEIVE TRACKING FOR AN ORDER BUT IT HAS NOT BEEN UPDATED BEYOND THE “PRE-SHIPPING” OR “LABEL CREATION” STAGE WITHIN 2 WEEKS, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO WE CAN REVIEW THE PROBLEM.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT DELIVERY ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS DURING PAYMENT.

MY TRACKING SHOWS THAT MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT YET. WHERE IS SHE ?

SOME CARRIER INDICATES THAT A PACKAGE HAS BEEN DELIVERED BEFORE IT ACTUALLY IS. ALTHOUGH THIS IS UNUSUAL, IT CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUAL DELIVERED. YOU CAN TRY TO CONTACT THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU STILL HAVE NOT RECEIVED YOUR PACKAGE AFTER 5 DAYS, CHECKED WITH YOUR NEIGHBORS AND STILL DO NOT HAVE IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE WILL OUR BEST TO HELP YOU!

MY ORDER IS SHIPPED TO A COUNTRY OUTSIDE FRANCE. WILL I HAVE TO PAY CUSTOMS/IMPORT FEES TO RECEIVE MY ORDER?

DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORT FEES. CUSTOMS CHARGES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE LEAVES OUR PREMISES.

CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES THROUGH MULTIPLE PACKAGES, CUSTOMS FEES WILL NOT INCREASE BUT RATHER WILL BE COLLECTED UPON IMPORTATION OF EACH PACKAGE.

IF CUSTOMS FEES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE HAVE RECEIVED YOUR PACKAGE, WE CAN REFUND YOUR PURCHASE. IF YOU ARE UNFAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OR CUSTOMS OFFICE FOR FURTHER INFORMATION.

RETURNS AND EXCHANGES

HOW DO I START THE PROCESS OF RETURNING MY ORDER FOR A REFUND OR EXCHANGE?

PLEASE CONTACT OUR TEAM BY EMAILING US AT THE ADDRESS LISTED ABOVE BEFORE SENDING US YOUR PACKAGE. IF YOU SEND US AN ITEM FOR A RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.

HOW LONG AFTER MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?

RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE DATE YOU RECEIVE YOUR ORDER.

DO YOU ACCEPT PRODUCT RETURNS IN ANY CONDITION?

ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS CANNOT BE WASHED, WORN, USED OR ALTERED IN ANY WAY.

CAN I RETURN AN ITEM RECEIVED IN A BUNDLE OFFER FOR A REFUND?

NO. IF YOU WISH TO RETURN AN ITEM RECEIVED IN A BUNDLE OFFER FOR A REFUND, YOU MUST RETURN THE BUNDLE OFFER IN ITS ENTIRETY. NO PARTIAL REFUNDS WILL BE GIVEN FOR ITEMS THAT ARE PART OF A BUNDLED OFFER, UNLESS THE ITEM IN QUESTION HAS PROVEN DAMAGE.

WHO PAY FOR MY RETURN?

YOU WILL BE RESPONSIBLE FOR THE RETURN COSTAGE, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE “DAMAGED, INCORRECT OR INCOMPLETE ORDERS”).

HOW LONG DOES IT TAKE TO GET A REFUND FOR MY RETURNED ITEM?

PLEASE ALLOW 3-5 BUSINESS DAYS FOR PROCESSING YOUR ITEM. REFUNDS USUALLY TAKE 5-8 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE THEY HAVE BEEN PROCESSED, BUT CAN SOMETIMES TAKE UP TO 10 BUSINESS DAYS.

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT OR INCOMPLETE?

IF YOUR ITEM ARRIVED DAMAGED, OR YOU RECEIVED AN INCORRECT ITEM, WE WILL NEED PICTURES TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND ALLOWS US TO AVOID SIMILAR PROBLEMS FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.

WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS OF THE DATE OF RECEIPT OF THE ORDER.

ONCE WE HAVE RECEIVED THE PHOTOS WE WILL SEND YOU A RETURN LABEL BY EMAIL. ONCE THE AFFECTED ITEM HAS BEEN RETURNED TO OUR WAREHOUSE, WE WILL SEND YOU A REPLACEMENT ITEM. PLEASE CONTACT OUR TEAM IMMEDIATELY BY SENDING US AN EMAIL AT THE ADDRESS LISTED ABOVE. WE WILL RESOLVE YOUR PROBLEM ASAP!

WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO THE MERCHANDISE ONCE IT HAS BEEN WORN, USED OR WASHED.

WHAT SHOULD I DO IF THE ITEM I ORDERED ARRIVES AND IT DOES NOT LOOK LIKE THE SHOP PICTURE?

OFTEN, THE IMAGES USED ON THE STORE ARE DIGITAL MOCK-UPS OF WHAT THE PRODUCT IS SUPPOSED TO LOOK LIKE. THIS USUALLY VARYS ONCE THE PRODUCT IS CREATED AND SHIPPED.

PLEASE DO NOT HESITATE TO CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS VERY DIFFERENT FROM THE DIGITAL MOCKUP IN THE SHOP. BE SURE TO SEND ONE OR TWO PHOTOS SO OUR TEAM CAN SEE THE DIFFERENCE AND HELP YOU BETTER.

ACCESS TO PRE-SALE TICKETS

WHAT IS ACCESS TO PRE-SALE TICKETS?

ACCESS TO PRE-SALE TICKETS GIVES YOU THE OPPORTUNITY TO PURCHASE TICKETS TO AN EVENT BEFORE THEY GO ON GENERAL SALE TO THE PUBLIC. NOTE THAT DUE TO A LIMITED NUMBER OF TICKETS AND HIGH DEMAND, IT IS NOT GUARANTEED THAT YOU WILL BE ABLE TO PURCHASE TICKETS FOR THE SHOW USING YOUR PRESALE CODE. PRESALE CODES HAVE NO MONETARY VALUE AND ARE NOT TRANSFERABLE. THEY ARE BROKEN SENSITIVE AND CAN ONLY BE USED ONCE.

HOW TO OBTAIN A PRE-SALE ACCESS CODE?

ACCESS TO PRE-SALE TICKETS THROUGH THE STORE IS GENERALLY LIMITED TO FANS WHO ARE PURCHASING A PARTICULAR PRODUCT OR PLACING AN ORDER AT A PARTICULAR TIME. PLEASE VIEW THE STORE AND/OR AFFECTED PRODUCT LIST FOR FULL DETAILS ON HOW TO OBTAIN ACCESS TO PRE-SALE TICKETS THROUGH AN IN-STORE PURCHASE.

HOW DOES IT WORK?

ACCESS TO PRE-SALE TICKETS WILL ONLY BE AVAILABLE ONLINE. YOUR ACCESS CODE AND INSTRUCTIONS FOR ACCESSING THE PRESALE WILL BE SENT TO YOU BY EMAIL (SEE “HOW WILL I RECEIVE MY PRESALE ACCESS CODE?”), WHICH WILL INCLUDE THE DATES AND TIMES OF THE PERIOD PRE-SALE. PRESALE ACCESS CODES ARE ONLY VALID DURING THE PRESALE PERIOD. ONLY ONE CODE IS AUTHORIZED PER ORDER AND PER CUSTOMER.

HOW WILL I OBTAIN MY PRE-SALE ACCESS CODE?

IF YOU HAVE PLACED AN ORDER THAT INCLUDES PRESALE ACCESS, YOU WILL RECEIVE YOUR PRESALE ACCESS CODE AND INSTRUCTIONS FOR USE IT BY EMAIL, EITHER IN A SEPARATE EMAIL OR IN THE EMAIL CONFIRMATION OF YOUR ORDER. IF YOU DID NOT RECEIVE IT, CHECK YOUR SPAM FOLDER BEFORE CONTACTING US FOR ASSISTANCE.

HOW MANY TICKETS CAN I PURCHASE DURING A PRESALE?

THIS VARYS DEPENDING ON THE EVENT. CHECK YOUR EMAIL, TICKET PROVIDER (EX. TICKETMASTER) OR SHOWCASE FOR MORE DETAILS.

MY PRESALE CODE IS NOT VALID. WHAT SHOULD I DO ?

PLEASE CHECK THAT YOU HAVE CORRECTLY ENTERED YOUR PRESALE CODE AS IT MAY BE CHARACTER SENSITIVE (UPPER OR LOWER CASE). IF THIS STILL DOES NOT WORK, CONTACT US ASAP AND WE WILL DO OUR BEST TO HELP YOU!

WHAT IS THE REFUND POLICY FOR ORDERS CONTAINING ACCESS TO PRE-SALE TICKETS?

ALL PRE-SALE TICKET SALES ARE FINAL. THERE WILL BE NO REFUNDS, EXCHANGES OR NAME TRANSFER UNDER ANY CIRCUMSTANCES. PLEASE SEE OUR TERMS AND CONDITIONS FOR MORE INFORMATION.

PLEASE NOTE THAT ACCESS TO PRE-SALE TICKETS DOES NOT GUARANTEE TICKETS (SEE “WHAT IS ACCESS TO PRE-SALE TICKETS”).

LIMITED EDITION ITEMS

CAN I EXCHANGE MY LIMITED EDITION ITEM?

DUE TO THE LIMITED EDITION NATURE OF THESE ITEMS, WE CANNOT ACCEPT EXCHANGES OF ITEMS SOLD AS LIMITED EDITION.

MY LIMITED EDITION ORDER WAS SHIPPED, BUT DID NOT ARRIVE DUE TO A SHIPPING ERROR. HOW CAN I RECOVER MY ITEM?

IF YOUR PACKAGE IS RETURNED TO OUR WAREHOUSE DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE EMAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT OBTAIN A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER.